Terms of service

Last Updated: October 28, 2026

Overview

Welcome to Twinkling Heart. In these terms, "we", "us" and "our" refer to Twinkling Heart, and "you" refers to anyone who visits or buys from our website, TwinklingHeart.com (the "Website").

By using the Website or placing an order, you agree to these Terms of Service and to our Privacy Policy, Shipping Policy and Return and Refund Policy. If you do not agree, please do not use the Website.

1. Eligibility and Your Account

  • You must be at least 18 years old, or use the Website under the supervision of a parent or guardian.
  • The information you give us (name, address, phone number, email) must be correct and complete. We are not responsible for failed or delayed deliveries caused by incorrect details.
  • You are responsible for keeping your account login safe and for all activity on your account.

2. Our Products

  • We sell fashion jewellery. Our metal pieces are made of 316L stainless steel with an anti-tarnish PVD coating, except pearl, blue pottery bead, black lava stone and pyrite pieces, as described on each product page.
  • We try to show colours and details accurately, but the actual product may look slightly different because of screen settings and lighting.
  • Product descriptions, availability and designs may change without notice. We may limit the quantity of any product sold to one customer.

3. Prices and Taxes

  • All prices are in Indian Rupees (₹) and include GST.
  • Shipping is free on prepaid orders. A Cash on Delivery charge applies to COD orders, as shown at checkout and in our Shipping Policy.
  • Prices and offers may change at any time. The price you pay is the price shown at checkout when you place your order.
  • If a product is listed at an obviously wrong price because of an error, we may cancel the order and refund any amount paid.

4. Orders and Payment

  • We accept online payments (UPI, cards, net banking and wallets, through our payment partner) and Cash on Delivery where available.
  • Placing an order is an offer to buy. We may accept or cancel any order, for example if a product is out of stock, the address cannot be delivered to, or we suspect a fraudulent or fake order. If we cancel a prepaid order, the full amount is refunded to your original payment method.
  • For Cash on Delivery orders, you must pay the full order amount to the delivery person when the order arrives. We may ask you to confirm a COD order on WhatsApp before we dispatch it. If you choose to cancel it there, the order will be cancelled.
  • Repeated refusal of COD orders may lead to Cash on Delivery being disabled for your account or phone number.
  • Cancellations, returns and refunds are handled as described in our Return and Refund Policy.

5. Shipping and Delivery

Orders are delivered through our courier partners as described in our Shipping Policy. Delivery times are estimates and may be delayed by weather, courier issues, local restrictions or other reasons outside our control. Once delivered to the address you gave, the order is your responsibility.

6. Intellectual Property

All content on the Website, including the Twinkling Heart name, logo, product photographs, designs, text and graphics, belongs to Twinkling Heart or our licensors and is protected under the laws of India. You may use the Website only for personal, non-commercial shopping. You may not copy, reproduce, sell or use our content without our written permission.

7. Reviews and Feedback

If you post a review, photo or other feedback, you allow us to use, display and share it on our Website and social media. Your feedback must be honest and must not be offensive, false, or violate anyone's rights. We may remove any feedback at our discretion.

8. Prohibited Use

You must not:

  • Use the Website for any unlawful or fraudulent purpose, including fake orders.
  • Buy products for commercial resale without our written permission.
  • Upload viruses or harmful code, or try to interfere with the Website's security.
  • Use bots, scrapers or other automated tools to access the Website or copy its content.
  • Impersonate another person or give false information.

We may suspend or cancel your account or orders if you break these terms.

9. Third-Party Services and Links

Our Website uses third-party services such as payment gateways, courier partners and messaging services, and may link to other websites. Their own terms and policies apply when you use them. We are not responsible for the content or practices of third-party websites.

10. Relationship with Shopify

Twinkling Heart is powered by Shopify, which enables us to provide the Website to you. However, any sales and purchases you make on our Website are made directly with Twinkling Heart. By using the Website, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Twinkling Heart, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Twinkling Heart.

11. Privacy

We collect and use your personal information as described in our Privacy Policy. Because the Website is hosted by Shopify, your information is also processed by Shopify and our service partners to run the Website and deliver your orders.

12. Disclaimer and Limitation of Liability

  • We try to keep the Website accurate and available, but we do not guarantee that it will always be error-free or uninterrupted.
  • To the extent permitted by law, our total liability for any claim related to an order is limited to the amount you paid for that order.
  • We are not liable for indirect or consequential losses, or for delays or failures caused by events outside our control.
  • Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or other applicable Indian law.

13. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will always be on this page, with the date it was last updated. Continuing to use the Website after changes means you accept the updated terms.

14. Governing Law and Jurisdiction

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at Sri Vijaya Puram (Port Blair), Andaman and Nicobar Islands.

15. Grievance Officer

If you have a complaint about an order or about the Website, please contact our Grievance Officer. We will acknowledge your complaint within 48 hours and try to resolve it within one month.

Grievance Officer, Twinkling Heart
Email: twinklingheart6@gmail.com
WhatsApp: +91 96795 30473 (chat only; no calls)
Address: Citizen Colony, Lamba Line, Providence, Sri Vijaya Puram (Port Blair), Andaman and Nicobar Islands – 744103, India

16. Contact Us

Twinkling Heart
Website: TwinklingHeart.com
Email: twinklingheart6@gmail.com
WhatsApp: +91 96795 30473 (chat only; no calls)
Address: Citizen Colony, Lamba Line, Providence, Sri Vijaya Puram (Port Blair), Andaman and Nicobar Islands – 744103, India