Grievance Redressal

At Twinkling Heart, we want every customer to have a smooth shopping experience. If you have a complaint or concern about your order, a product, delivery, a refund, or our website, please contact us using the details below.

How to Raise a Complaint

Please share the following so we can help you quickly:

• Your name and the phone number or email used for the order
• Your order number
• A short description of the issue
• Photos or an unboxing video, if your complaint is about a damaged, missing or incorrect item (see our Refund Policy)

Grievance Contact

Twinkling Heart – Customer Support
Email: twinklingheart6@gmail.com
WhatsApp (chat only, no calls): +91 96795 30473
Address: Port Blair (Sri Vijaya Puram), Andaman & Nicobar Islands – 744103, India

What to Expect

• We will acknowledge your complaint within 48 hours.
• We will work to resolve your complaint within one month of receiving it.

Please note: Return requests must be submitted through the return request form on our website, as described in our Refund Policy. Twinkling Heart will never ask for your OTP, UPI PIN or card PIN.